Workspace Technical Specialist

This customer facing role is about maximising value from Google Workspace using technical solutions such as Apps Script, AppSheet and process improvement.

You will have excellent communication skills and be capable of articulating technical solutions to all levels of stakeholders, regardless of their technical understanding.

Residing in the Professional Services department and reporting into the Workspace CTO, you will work cross-department, with the pre-sales team, Workspace Customer Success team, Support team and the project Delivery team.

Managing your own workload is critical in this role, as you will often be expected to work independently whilst keeping all stakeholders informed.

What you’ll do:

• Identifies opportunities to improve work processes, makes suggestions and is able to lead change through collaboration for both customers and CTS.
• Conduct Workspace services such as Security & Governance reviews
• Present findings and recommendations to customers
• Develop bespoke solutions for customers using Apps Script and AppSheet
• Maintain source code repository for solutions
• Convert Excel macros to Google Apps Script.
• Provide technical expertise on Transformation Workshops
• Google Workspace consultancy (internal and external)
• End user training on technical services such as Vault and DLP
• Triage for Apps Script development
• Support for Google Workspace Pre-sales including contribution of Statements of Work.
• Create feature release KB articles.
• Internal transformation and automation.
• Internal training to be delivered on specialist areas to Google Workspace teams.
• Support CSM’s with technical assistance.
• Provide 3rd line support for Google Workspace when needed.
• Estimation of project effort
• Managing own workload according to defined priorities
• You’ll get involved in our drive towards social progress where possible. Whether that’s getting involved in one of our community projects or simply buying local when travelling with the company.

Key Skills:

• Google Apps Script or JavaScript
• AppSheet
• Training delivery
• Time management
• Strong communication skills with both internal and external stakeholders
• Strong stakeholder management skills
• Takes a commercial view when making decisions, and has a strong understanding of the wider business in order to do so.
• Proactively seeks out changes in sector and understands the relation to the role.
• Uses awareness of sector changes to support broad thinking and inform solutions.
• Works collaboratively with colleagues across multiple departments and understands the impact of their work.
• Meets all expected deadlines or proactively communicates with the line manager if a deadline may be missed.

Desirable Skills:

• Google Workspace Administrator
• Google Workspace deployment services credential
• Chrome Enterprise and deployment credential
• Professional Collaboration Engineer
• Chrome Enterprise and deployment credential

What you’ll get:

In addition to the competitive salary (see our “Fair pay. Done right” commitment below), you’ll get private health insurance and company contributed pensions as standard.

We have a multitude of other benefits, including a market leading parental leave policy, unlimited paid holidays, regular opportunities to attain industry recognised training and access to a discounts and rewards programme (including discounted gym membership). We've also recently announced our Work From Anywhere policy!

You’ll be invited to the bi-annual international company ‘kick off’ conferences, which are a great chance to meet your colleagues that you don’t see everyday.

As part of our DNA, we offer a flexible working environment, so we encourage you to apply and ask if this is something you require. This could include working part-time hours, compressed hours or job-sharing.

Our "Fair Pay. Done Right." commitment; We don't advertise salary brackets because we don't have salary brackets. We encourage conversation about your (and our) salary expectations from the off and throughout your time with us, but we don't want to discourage anyone from applying because they are on significantly more or less than a "bracket".

Location:

We have offices based in Manchester, Edinburgh, London & Utrecht. However we are more than happy to consider remote working for this position.

So what’s next?

Contact us directly at careers@cts.co for more info. 

About Us:

CTS is the largest dedicated Google Cloud practice in Europe and one of the world’s leading cloud transformation experts. We offer a unique full stack Google Cloud solution for businesses, encompassing cloud migration, transformative working and IT infrastructure, through to machine learning, big data and app development.

We have a brilliant team of more than 230 people in offices in Manchester, Edinburgh, London & Utrecht as well as across our globally remote workforce. But we’re still growing, and that means we need more brilliant people who share our ambition to join our team.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.